GENERAL CONDITIONS OF SALE AND USE

These general conditions of sale have been written in order to formalize our respect for the customer and the commercial transaction. We are committed to providing you with the best possible shopping experience.

1- Acceptance and application of the conditions

The Seller is defined below as:

Ralf Helmut STAMMSEN established at 6 rue de Porstrein, 29200 BREST, France and declared under SIRET number 339812869 00099.

The Buyer is defined below as the legal or natural person signing and accepting these conditions of sale. The Buyer acknowledges having the capacity to contract under the conditions described below, i.e. having the legal majority and not being under guardianship or curatorship (minors do not have the capacity to contract under the order n°59-107 of January 7, 1959 and law n°74-631 of July 5, 1974).

The Buyer acknowledges having read, at the time of placing the order, the conditions of sale set out here and declares to accept them without reservation. These general conditions of sale govern the contractual relations between the Seller and the Buyer, both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, unless otherwise waived, expressly and in writing.

These general conditions of sale may be updated. The Buyer is advised to check the general conditions of sale during each order.

These general conditions of sale, version dated 04/19/2019, cancel and replace any previous version.

2. Purchases

Generally speaking, automatic internet registration systems as well as signed registration forms sent by the Buyer by post or email are considered as proof of the nature, content and date of the registration. 'purchase.

In the event of an online order, the Seller confirms acceptance of his purchase to the Buyer at the email address that the latter will have communicated. The Seller reserves the right to cancel any purchase from a Buyer with whom there is a dispute (payment of a previous purchase or otherwise).

The Buyer's “click” for the purchase constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Computerized records, kept in the Seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties.

Upon receipt of payment from the Buyer (via Paypal, check or bank transfer), purchases are generally processed within 5 days (unless otherwise indicated on the home page of the site www.soyezcheval.com for example in the event of holidays of the Seller, in this case the processing time will be specified).

Purchases will be validated at the specified email address that the Buyer indicated during the ordering process. In the event of an error in the wording of the recipient's contact details, the Seller cannot be held responsible for the impossibility in which it may be impossible to validate the purchase. Any delays caused do not entitle the Buyer to claim damages.

In accordance with the provisions of article L. 121-20-3 of the Consumer Code, purchases will be validated within a maximum period of thirty days from the day following that on which the Buyer registered their order, subject to payment full price. In the absence of validation at the end of this period, the Buyer will have the possibility of canceling his purchase. The sums paid by the Buyer will then be returned to him within 14 days, to the exclusion of any other compensation.

No complaint regarding non-receipt of an order validation will be accepted by the Seller beyond one month after validation made in writing by e-mail. Please note, any dispute over late order validation will not give rise to compensation from the Seller.

Orders must specify all the information necessary for their processing and invoicing. Signing the order form when paying by check or bank transfer signifies unreserved acceptance of the general conditions of sale. Such an order will be validated only when the registration form and payment have reached the Seller.

3. Payment

Payment for purchases is made by:

- Bank or private card (see the list of bank or private cards accepted by Paypal indicated on the site http://www.paypal.fr),

- Bank check,

- Paypal account,

- Bank transfer

Validation of the purchase is carried out upon receipt by the Seller of payment from the Buyer (therefore allow additional time in the case of checks).

In the case of secure payment via Paypal: Paypal is the secure payment method used on several thousand sites around the world. The transaction uses one of the most efficient security systems currently available, the universal SSL encryption process. Paypal is free for the Buyer. The Buyer's bank card number is not known to the Seller. The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In the event of refusal by said centers, the order will be automatically canceled and the customer notified by email.

4. Rates

Ralf Helmut Stammsen is not subject to VAT for its sales activities, prices are net of all taxes.

The Seller reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of registration of the purchases.

Ralf Helmut Stammsen may reserve the right to offer promotional codes on his books. These promotional codes can only be generated by Ralf Helmut Stammsen who cannot be held responsible for any promotional codes disclosed on forums, social networks, etc... apart from those emanating from Ralf Helmut Stammsen and for which he would not have not given his agreement. A promotion on a product is valid for the product cited only, the date cited if applicable and is under no circumstances refundable.

5. Withdrawal period

Distance Selling

Books/CDs

The products will be delivered to the address indicated by the Buyer when placing the order. The methods of delivery or provision of the products depending on the place of delivery are indicated to the Buyer when placing the order. For any other questions relating to delivery or its follow-up, Ralf Helmut Stammsen invites the buyer to refer to the general conditions of the carriers, accessible online: http://www.laposte.fr

For any order paid by bank check or bank transfer, the delivery times stipulated in the General Terms and Conditions or on the site only begin to run upon receipt of the check or the amount transferred by the Seller or its collection and are therefore extended by this additional period and subject to availability at the time of receipt of said check/transfer.

Delivery is made by Post, in mainland France, DOM, Saint Pierre and Miquelon, Saint-Martin and Saint-Barthélémy, as well as in the European Union and Switzerland. Subject to an order with a tracked package, a package number is sent by e-mail as soon as the package is shipped so that the Customer can follow its delivery. The package is delivered without signature. In the event of absence and a mailbox that is too narrow, the postman usually leaves the package at the nearest post office. The Customer is informed of this by means of a notice. He has 15 days to collect the package. If he does not collect the package within 15 days, the package is automatically returned to Ralf Helmut Stammsen.

- Status of the delivered order: The Buyer is invited to check the apparent condition of the products at the time of delivery. In the presence of an apparent anomaly (damage, missing product compared to the delivery note, damaged package, etc.) noted upon delivery in the presence of the delivery person or the Carrier, the Customer or the recipient of the ordered products is required to report the damages, all complaints and reservations) and to refuse delivery of the products by immediately issuing a report of an anomaly to Ralf Helmut Stammsen who may, if necessary, take action against the deliverer or carrier. The Customer or the recipient of the ordered products has a period of 15 (fifteen) clear days from receipt of the Order to notify Ralf Helmut Stammsen, either via the contact form, or by registered letter with acknowledgment of receipt. reception at the following address: Dr Ralf Helmut STAMMSEN - 6 rue de Porstrein - 29200 BREST. He is also invited to exercise his right of return in application of the Article below.

- Cancellation of an undelivered order: the Buyer may exercise this right of cancellation for a maximum period of sixty working days from the date of exceeding the delivery date or the maximum delivery time indicated above for the delivery of the items. products ordered. All sums paid by the Buyer will then be returned to him if the products ordered have not been delivered to him and, if they have finally been delivered to him, if the entire Order is returned by the latter to Ralf Helmut Stammsen - Be horse in its original packaging and in perfect condition for resale. Reimbursement will take place no later than thirty days following the date on which the Buyer exercised his right to obtain resolution of the sale and, where applicable, returned the products delivered to him. Any failure to return the product despite reimbursement and indication of good delivery by the carrier exposes the Customer to compensation.

Return of products

Withdrawal or cancellation of an order for delivered products: the Buyer has a period of 14 (fourteen) calendar days from the date of receipt of the ordered products to return, at his own expense, one or more items in the order, for reimbursement. The products must be returned to Ralf Helmut Stammsen according to the procedure described in the article below.

Return of products conforming to the order: when the Buyer has exercised his rights of cancellation or withdrawal of an order which has been fully or partially delivered to him, the products subject to this total or total cancellation or withdrawal part of the order must be returned by the Buyer or the recipient of the products ordered; the Buyer is invited to follow the instructions below. The products must be returned to Ralf Helmut STAMMSEN in perfect resalable condition (except in the event of lack of conformity of the products when the order was delivered), in their original condition. Thus, products returned incomplete, damaged, damaged, or unfit for resale entail the responsibility of the Buyer. The return of the Product to Ralf Helmut STAMMSEN is carried out under the responsibility of the Buyer. Consequently, the Seller recommends that the Buyer entrust the return of the product to a carrier allowing him to follow the return package addressed to the Seller. Otherwise, if the return package sent by the Buyer does not reach the Seller, the Buyer would not be able to query its carrier to locate the return package. The transport costs of the return package remain the responsibility of the Buyer. Ralf Helmut STAMMSEN will reimburse the Buyer for the full amount paid when ordering, including the price of the product(s) subject to the exercise of the right of withdrawal, as well as the amount of shipping costs for the products ordered. by the Buyer calculated pro rata of the value of the product(s) subject to the exercise of the right of withdrawal. In order to ensure the proper processing of the return, the Customer must attach to his package a return slip that he has made on plain paper.

Return of products following an anomaly compared to the order: in the case of an anomaly of the products delivered or made available to the Buyer compared to those ordered, the Buyer must advance the return costs. The Seller will then reimburse the costs advanced following sending the proof by e-mail. If the Buyer decides to return his order by a carrier other than that of Ralf Helmut Stammsen, he will under no circumstances be able to request reimbursement of the costs of returning the product(s) to Ralf Helmut Stammsen.

Inspection of products returned to Ralf Helmut Stammsen and reimbursement terms: upon receipt of the return package, the Seller will check the conformity of the returned product to the conditions set out in the article above and the reason for return. If the returned product does not justify an exchange or refund, its return will be refused by Ralf Helmut Stammsen and the product will be made available to the Customer or may be reshipped to the Buyer, at his request and at his expense, within three months following receipt by Ralf Helmut Stammsen of the product returned by the Buyer. If, on the other hand, the returned product justifies a refund, the Buyer's reimbursement will be made by the same means of payment as that used by the Buyer when ordering, as soon as possible and at the latest within fourteen days following the date on which the products returned by the Buyer were received by Ralf Helmut Stammsen. If reimbursement is impossible by the same means of payment (expired credit card, etc.), reimbursement will take place by bank transfer. Ralf Helmut Stammsen will reimburse the Buyer for all sums paid, including the price of the product(s) subject to the exercise of the right of withdrawal, as well as the amount of shipping costs for the products ordered by the Buyer. , calculated pro rata to the value of the product(s) subject to the exercise of the right of withdrawal, with the exception of additional costs arising from the fact that the Buyer has chosen, where applicable, a delivery method other than standard.

Reservation of title: Ralf Helmut Stammsen retains full and complete ownership of the products ordered until full payment of the full price of the order, in principal (products), costs included.

Liability: Ralf Helmut Stammsen cannot be held responsible for any indirect damage which may arise as a result of the purchase of the products. Likewise, the liability of Ralf Helmut Stammsen under the obligations of the General Terms and Conditions cannot be incurred in the event of the occurrence of a force majeure event as defined by the French courts.

Face-to-face training / internships

Following his purchase or registration, the Buyer has 14 calendar days to request the cancellation or exchange of his registration by contacting the Seller by e-mail at info@soyezcheval.com (unless the service(s) have partially or been fully executed before the end of the withdrawal period and if execution began with the agreement or express request of the Buyer). After this period and if no request is noted on their part, the registration will then be effective and cannot be canceled. In accordance with the Châtel Law of June 1, 2008, reimbursements following a right of withdrawal concern the totality of the sums paid. They will be done no later than 14 days following the date on which this right was exercised. Reimbursement will be made by bank transfer, no later than 14 days following sending of the withdrawal request.

Cancellation of face-to-face training by the Buyer: canceling a registration because it modifies the composition of the group can have very negative consequences on the progress of training, or even lead to it being canceled. Once the withdrawal period has expired, the Buyer's reimbursement will no longer be possible except for valid reasons such as disabling health reasons affecting the Buyer, the death of the Buyer or the death of a close relative in the family. of the Buyer upon presentation of official proof (medical, etc.) specifying in detail the nature of the problem which prevented the Buyer from participating in the training.

Cancellation of face-to-face training by the Seller: Ralf Helmut Stammsen reserves the right to cancel or postpone face-to-face training within a reasonable time if the number of participants is insufficient for the training to take place on the scheduled date . In the event of cancellation, the Seller will offer the Buyer to postpone their registration to the next scheduled training date. If the Buyer cannot register, he will be refunded in full within 14 days. Reimbursement will be made by bank transfer, at the latest within 15 days of sending the request.

Digital training (audio/video workshops)

Following his purchase or registration, the Buyer has 14 calendar days to request the cancellation or exchange of his registration by contacting the Seller by e-mail at info@soyezcheval.com (unless the service(s) have partially or been fully executed before the end of the withdrawal period and if execution began with the agreement or express request of the Buyer). After this period and if no request is noted on their part, the registration will then be effective and cannot be canceled. In accordance with the Châtel Law of June 1, 2008, reimbursements following a right of withdrawal concern the totality of the sums paid. They will be done no later than 14 days following the date on which this right was exercised. Reimbursement will be made by bank transfer, no later than 14 days following sending of the withdrawal request. No right of withdrawal possible from the moment the digital training has been delivered by email and already downloaded.

6. Applicable law of disputes

Complaints or disputes will always be received with attentive kindness, good faith always being presumed in those who take the trouble to explain their situations. In the event of a dispute, the Buyer will contact the Seller as a priority to obtain an amicable solution. This agreement is subject to French law. The language of this contract is French. Any dispute that cannot be settled amicably will fall under the exclusive jurisdiction of the Brest commercial court, regardless of the headquarters or residence of the Buyer. In all cases the Seller cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of registration.

7. Privacy policy - Personal information

The Seller undertakes not to disclose to third parties the information communicated by the Buyer and visitors to the site. These are confidential. They will only be used by the Seller to process the order and to reinforce and personalize communication, in particular through information letters/emails as well as in the context of personalizing the site according to the preferences observed. This article cannot prevent the assignment or transfer of activities to a third party. In accordance with the Data Protection Act of January 6, 1978, the Buyer has a right of access, rectification, and opposition to personal data concerning him. To do this, simply make the request by e-mail or by post, indicating the e-mail address, surname, first name and address.

All PayPal transactions are subject to PayPal's Privacy Policy. To find out more, see our privacy policy here

8. Force majeure

Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. All facts or circumstances external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as fortuitous event or force majeure. The party affected by such circumstances will notify the other within ten business days of becoming aware of them. The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which execution of the contract will be continued. If the force majeure lasts for more than three months, these general conditions may be terminated by the injured party. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning / shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

9. Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.

10. Non-waiver

The fact that the Seller refrains from requiring at a given time the execution of any of the provisions of these general conditions of sale cannot be interpreted as a waiver to subsequently invoke said total or partial non-performance.

11 - Reservation of ownership of the site

Photographs illustrating the services do not fall within the contractual scope. If errors are introduced, Ralf Helmut Stammsen cannot be held responsible under any circumstances. This site or any portion of this site may not be reproduced, copied, sold or exploited for any commercial purpose without our express written permission. Under no circumstances are you authorized to copy, download or modify all or part of this site without our express written authorization (photos, text, model images).